Today, both customers and the regulators demand that banks provide a more personal experience, one that addresses the customer’s individual needs with appropriate advice, products and services. 

Efforts to meet these fluid demands, through leveraging customer data across channels, have seen some, but limited success. But, there is a long way to go before customer expectations are fully satisfied, and the compliance box completely ticked.

Our latest research explores the critical theme of customer-centricity with invaluable insight from 18 leading UK banks

March, 2017

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Digital Banking: Next Best Action

One Connected Community Ltd.
Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
020 88193122

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