Data and personalisation in the digital banking ecosystem
Banking Leaders Brunch
Data and Personalisation in Banking
April 20, The Gherkin, London | Map
Ever increasing customer expectations, open banking regulation and technological innovation have been a catalyst for increased collaboration in financial services.
An ecosystem is evolving whereby banks, fintechs and third parties connect to provide a level of service beyond traditional banking products.
This breakfast masterclass tackles the BIG talking points, threats and opportunities that regulatory and technological change brings, as well as the new business models and strategies that will win out in a new era of banking.
The strategic and technical thinking to aggregate/ analyse a wide variety of customer contact point
Execute higher levels of customer service and experience with a detailed knowledge of ‘the next best action’
Get to grips with personalised touch points that result in better customer service, all driven by actionable data insights
Bridge the gap between digital & human experience to improve customer satisfaction & loyalty – capturing preferences, and enriching customer profiles to offer more targeted & relevant communication
Enable a single view of the customer, with seamless, consistent and super customer experiences across multiple all devices
What attendees say...
“This was a great session and the perfect way to get people to talk candidly”
Alex Kewley, Director of Client Insight and Solutions, ANZ Bank
“A really good session, really enjoyed it!"
Chris Worsley, Director of Strategic Change, Shawbrook Bank
“I very much enjoyed the discussion and found it very helpful!"
Jeremy Fraser, Head of Compliance, Tesco Bank
“Really good fun and genuinely worthwhile"
Alex Letts, Founder, U
Reasons to attend
Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for
For senior executives with responsibility for customer experience there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers
Hear from the most innovative minds in banking, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies