"Really interesting discussion regarding 
leveraging data to enrich the customer experience!”

Syed Abbas, Digital Business Analyst, HSBC

Big Data and the Opportunity to Strengthen Customer Relationships

   
A bank and credit union workshop

Mass adoption of digital services is transforming the way customers interact with
banks and credit unions. Customers bank whenever, wherever and however they desire and now
expect an increasingly seamless experience across channels

This workshop will help you tackle this challenge head-on

 Sep 20 | Acadia, Chicago 

Agenda

Think long term. Move from a sales-first to a customer-first mindset. How to build lasting customer relationships by leveraging data to contextualise customer conversations, giving them what they want, when they want   

Move toward a data-driven relationship culture. Put rich customer profiles at the fingertips of sales associates, lenders and call centre staff, empowering them to build better relationships with customers  

Leverage data to build a strong bridge between staff and customers, maximise customer trust, Net Promotor Scores (NPS) and boost organic growth

Give your team cost effective tools to help them improve customer experience at every touchpoint

Use technology to connect the dots and gain a holistic view of customers across multiple touch points to keep track of all service issues, sales opportunities and inform the next best conversation

Reasons to attend

Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for


For marketing, operational and transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers


Hear from the most innovative minds in Financial Services, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies

What attendees say...

"A really interesting conversation. Loved the mix of larger bank attendees and newer start-ups” 
Andrew Weller, Director of Model Risk Management, Santander
“Great session, and the perfect setup to get people talking candidly.” 
Alex Kewley, Director, Client Insight and Solutions, ANZ Bank

Supporters and attendees include

Brought to you by

One Connected Community Ltd.
Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
020 88193122

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