“Great session and the perfect setup to get people talking candidly”

Alex Kewley, Director, Client Insight and Solutions, ANZ Bank

Branch strategies that strengthen customer trust

   
A banking workshop

For banks engaged in the digital transformation sweeping through the economy, the branch needs to be a major focus, even as they continue to automate and develop new ways to serve customers in the digital realm​

 September 20 | San Francisco, CA

Agenda

Rethinking the branch network. From smaller footprints, to retail centres and high footfall areas, how can your branch network maximise speed, ease and convenience for customers?

In an era where customers expect automated banking services, what role does the branch play in the customer journey?

How to empower front-line branch staff with data to help them personalize customer interactions to maximize cross-sell and upsell opportunities?

As part of an omni-channel strategy, how can physical and digital touchpoints complement one another, so customers can smoothly transition from website, to app, to branch and back again 

Reasons to attend

Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for


For marketing, operational and transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers


Hear from the most innovative minds in Financial Services, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies

What attendees say...

"A really interesting conversation. Loved the mix of larger bank attendees and newer start-ups” 
Andrew Weller, Director of Model Risk Management, Santander
"Really interesting discussion on the opportunity to leverage Data and Digital to enrich the customer experience!” 
Syed Abbas, Digital Business Analyst, HSBC

Supporters and attendees include

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