Customer-Driven, Technology-led Claims

An Insurance Industry Debate
The Shard, London


In this debate leading insurance experts share their successes in delivering a superior claims experience by utilising the latest technology


During the debate our experts will dig down into the tools and strategies needed to apply this innovation to improve both the bottom line and customer satisfaction

Where can automation reduce processing time and rapidly pay out on claims?


To what extent are you utilising unstructured data – such as images, sensory data and video – to assess claims and analyse costs?


Where is AI (Artificial Intelligence) and claims self-service best employed to improve speed, convenience and flexibility? And to what extent is it important to retain the personal touch? 


What are the cultural challenges of delivering a technology-driven automated claims process? And how to best educate both colleagues and customers?


Where is automation best deployed to enhance fraud prevention and detection in the claims process?

Why Get Involved?

For Innovation, Claims, Fraud, Customer Experience and Transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of peers

Join the most innovative minds in insurance, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies

“I totally enjoyed it. Informative and enlightening”
Tanya Jacobs, Group Risk Manager, Hyperion Insurance Group
“I really enjoyed it and really benefited from it” 
Sam Smith, Client Experience Director, Attivo Group

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