This whitepaper titled ‘Re-engineering Retail' was created by One Connected Community, interviewing 14 retail experts to see where they think customer experience is heading.

Including insight from John Lewis, Dixons Carphone, Majestic Wine, Ebay, Thomas Cook and Waitrose, the whitepaper focuces on three key talking points:

  • Staff and culture

  • Personalisation and social shopping

  • Redefining the physical store


The key takeaway is that retailers must navigate the increasingly complex routines of customers, and identify, then bridge, the experience gap. In the age of the customer, the only sustainable, competitive advantage is knowledge of, and engagement with, customers. Indeed, how you respond to changing customer behaviour will determine whether you win or not.

If you find this interesting fill in your details here and I will send the full whitepaper straight to your inbox >>>

From this whitepaper you will get insights on:


  • What are the growth areas in 2016-2017

  • Where are reatilers investing and where they are focusing their efforts and resources

  • Direct responses straight from the retail industry on what really matters to them

If you find this interesting fill in your details here and I will send the infographic and survey straight to your inbox >>>

If you have any questions drop me a line on the details below.



George Kiley

Senior Partner

One Connected Community


One Connected Community Ltd.
Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
020 88193122

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