Tackle shopper expectations for fast,
friction-free experiences,across all channels
Seamlessly Collect, Interpret
& Apply Data for Better CX
A retail workshop
Mass adoption of digital services is transforming the way customers interact with
retailers. Customers want to shop whenever, wherever & however they desire & now
expect an increasingly seamless experience across channels.
This workshop will help you tackle this challenge head-on
Intimate Workshop, Feb 21 | The Gherkin, London | Map
Agenda
Drive customer engagement through a personalised, joined-up & friction-free shopping experience – one view of the customer, across one shopping channel. Talking points include:
A three hour masterclass, designed to tackle the BIG talking points alongside senior retail execs pioneering remarkable customer-first data management, processes and procedures:
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Seamless experiences: How to tackle shopper expectations for fast, frictionless experiences, which are consistent across all channels
Personalisation: Collection, interpretation & application of data in a one-channel retail environment
How to maximise a mobile-commerce strategy: Integrate your mobile-first strategy into your one-channel initiatives to drive a seamless experience
Reasons to attend
Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for
For marketing, operational and transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers
Hear from the most innovative minds in retail, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies
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What attendees say...
"Thanks for a fantastic brunch”
Sue Stephenson, Head of Digital Product Marketing, Westfield
"It was a great event and very insightful. The takeaway report was incredible”
Erdal Enver, Digital Marketing Manager, Intu
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