Supporters and attendees include

“Great session and the perfect setup to get people talking candidly”

Alex Kewley, Director, Client Insight and Solutions, ANZ Bank

For banks engaged in the digital transformation sweeping through the economy, the branch needs to be a major focus, even as banks continue to automate and develop new ways to serve customers in the digital realm​

 September 20 | Austin, TX

Why partner with OCC

Intimate conversations around critical business challenges to drive sales among key customers

Perfect environment to drive conversations and connect with the people who matter in Financial Services

Engage qualified Financial Services accounts and identify hooks for seamless commercial conversations

Bespoke industry research to reveal truths, not assumptions; helping to design better value propositions and identify growth opportunities

Authentic thought leadership to develop the strategies and retail relationships that are critical to success

Agenda

Rethinking the branch network. From smaller footprints, to retail centres and high footfall areas, how can your branch network maximize speed, ease and convenience for customers?

In an era where customers expect automated banking services, what role does the branch play in the customer journey?

How to empower front-line branch staff with data to help them personalize customer interactions to maximize cross-sell and upsell opportunities?

As part of an omni-channel strategy, how can physical and digital touchpoints complement one another, so customers can smoothly transition from website, to app, to branch and back again? 

Branch strategies that strengthen customer trust

   
A banking workshop

What attendees say...

"A really interesting conversation. Loved the mix of larger bank attendees and newer start-ups” 
Andrew Weller, Director of Model Risk Management, Santander
"Really interesting discussion on the opportunity to leverage Data and Digital to enrich the customer experience!” 
Syed Abbas, Digital Business Analyst, HSBC

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