The original customer-first thinking podcast

"Love the mix of larger banks and newer start-ups" 
Andrew Weller, Director of Model Risk Management, Santander

Who's afraid of the big idea?

"Who's afraid of the big idea?" The show where George and Jamie take you on a journey with innovative leaders from the world of financial services. Placing the spotlight on consumer and organisational culture, we aim to share the tactics and tools that you can use each and every day to unleash your big ideas

With a global audience, the show injects a fresh energy into financial services transformation, with behind-the-scenes interviews with a host of fascinating guests


Latest episodes

Jamie visits Will Beeson, Head of Operations and Innovation, Civilised Bank, who is, without doubt, one of the most influential figures in London’s Banking and Fintech community

Aside from being extremely busy growing the fantastic challenger bank, Civilised, Will finds time to advise start-ups through Startupbootcamp and is a Tech London Advocates representative, an industry organisation promoting London as a global tech innovation capital

In the show, Will shares his best piece of advice for business founders, we learn how financial services and fintech become synonymous, and hear that the esoteric blockchain is rather high on a lot of peoples reading lists in Canada…

 Jamie talks with Su Carpenter who’s career has taken her from corporate life at HSBC, to working in the charity sector with Macmillan cancer support right though to innovative challenger bank, Masthaven… Oh and in between she founded a fitness business

Mastheven is known as the Human Digital Bank - An interesting mix of technology and personality. In this episode, Su shares her recipe for how to get this tricky balance right

 Jamie talks to Marco Bosma, SVS Fintech and Innovation at Rabobank 

As a member of the Rabobank Innovation board and Innovation Investment Committee, Marco is responsible for introducing new ways of working and product creation inside the bank, His current portfolio of includes the likes of, Facturis, MyOrder, Fync, Grppy, Fundipal, Peaks and Easytrade


His success in bringing innovation to corporate giant led Rabobank to first place in the Dutch fintech awards in the ‘Incumbent Bank’ category… No mean feat!


If you want to bring fast past start-up mentality to your organisation, don’t miss this episode!  

Jamie visits the OakNorth office to talk to Graham Olive, Deputy CEO and Valentina Kristensen, Head of PR and Marketing 


In the show they discuss how technology helps them maintain speed and dynamism within the business while keeping the human touch. A careful balancing act that a lot of different businesses are going through… and that OakNorth have juggled particularly well!

Key themes

What does success look like to you?
What’s the one thing that everyone is doing that could be done better?
What technology makes a difference in your life? What frustrates you about technology?
What’s the biggest misnomer in banking?
What buzzwords frustrate you and why?
If you could be stuck in a lift with one person you could learn from, who would it be? 
Macro predictions: what bubble is about to burst?
If you could get honest answers from everyone in your company, what one question would you ask?

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