How to Leverage the Store for Improved Customer Experience

Retailer Workshop(s)

Leverage the Store for Improved Customer Experience

Two independent sessions: May 17  & May 18
The Gherkin, London | Map

Agenda

Stores are where the most memorable moments happen: Bringing the store into the digital world is a top to-do for retailers. If you look at the high street now, it’s much more about experiences. The best retailers are increasingly thinking about how to make it more relevant, personalised and interactive to be in their store.

A four hour masterclass, designed to tackle the
BIG talking points alongside senior retail execs pioneering remarkable in-store customer experiences:

How to leverage the store for improved customer experience: Invest in in-store technology that solves a specific customer problem, not just an ancillary benefit, adding real value and making real returns

The latest on Simple, Scalable and Affordable in-store technology that can be rolled-out across all stores, to benefit customers and colleagues alike, making sure the human experience blends with digital


Investment in Enterprise Mobile infrastructure to improve colleague facing technologies to drive better in-store customer experiences


The importance of Data Capture and Use: How to better capture in-store data (to the same level as eCommerce ); and how to join-up online and in-store data sets to provide contextual and personalised marketing across all touch points

Plus... Understand the real value of customer data to best exploit it, and inform your strategy decisions at the board level

 

Reasons to attend

Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for


For marketing, operational and transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers


Hear from the most innovative minds in retail, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies

What attendees say...

"A real eye-opener." 
Claire Gillingham, Global HR Director, Vodafone
"Really interesting and genuinely worthwhile." 
Paul Frost, Operations Development Manager, Sainsbury's.
"I had a really great time. The discussions were very topical and the location was exquisite." 
Claire Playle, CRM Marketing, Dixons Carphone.
"Go away with fuel in the tank and connections with key people." 
Mark Wright, Digital Director, Jack Wills.

Recent Attendees

Brought to you by

One Connected Community Ltd.
Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
020 88193122

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