More Insight into Banking and Financial Services

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 "Plenty of food for thought!" 
Syed Abbas, Digital Business Analyst, HSBC 

Bespoke Research 2017

Know your Customers. Solve Their Problems in Digital Banking

For years, UK customers have been served by a handful of large institutions. Incumbent banks still dominate most personal and business accounts. But today they face increasing competition from digitally-native customer-centric challengers. This whitepaper explores critical themes around culture, people, process and technology transformation


How Customer Focused Innovation Drives a new era of Banking

Today, both customers and the regulators demand that banks provide a more personal experience, one that addresses the customer’s individual needs with appropriate advice, products and services. This whitepaper explores the critical theme of customer-centricity with invaluable insight from 18 leading UK banks

Next Best Action

Data and technology allow us to bring personalisation to the mass market – but there’s a tricky balance between effective personalisation and crossing the ‘creepy line’. In this report Barclays, Shawbrook Bank, RBS, Tandem Bank, Coutts and others share their approach to personalisation


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