Transformation in banking, insurance and financial services

Insight from financial leaders

 "Plenty of food for thought!" 
Syed Abbas, Digital Business Analyst, HSBC 

Latest workshop

The Gherkin | February 28
GDPR: Balancing Risk with Opportunity
 

The clock is ticking for GDPR compliance. There is mounting pressure to deliver a GDPR strategy that not only mitigates the risks of non-compliance, but balances the need for stand-out customer relationships and long-term business objectives

 

While the insurance industry awaits derogations around sticky topics such as the use of special category data, compliance must still be achieved. This three our workshop helped leading executives to mastermind a successful response to GDPR for deadline day and beyond

 

Bespoke research 

How the Insurance Industry Is Shaping Up For GDPR 

The clock is ticking for GDPR (General Data Protection Regulation) compliance. There is mounting pressure to deliver a GDPR strategy that not only mitigates the risks of non-compliance, but balances the need for stand-out customer relationships and long-term business objectives

A Risk Based Approach to GDPR 

While some elements of the regulation are prescriptive, simple and easy to tick- off, others are nuanced, more complex and open to interpretation.

When it comes to all those ‘sticky bits’ of the GDPR that are open to interpretation, naturally, the insurance industry takes a pragmatic, calculated approach.

This report argues that a ‘risk based approach’ helps scrutinize the potential for non-compliance, and identify those elements of the GDPR that pose the highest risk to your business.  

Banking's Legislation Driven Transformation

2018 will be a transformative year for Europe’s digital economy and for Europe’s banks.

Not least thanks to regulations, the Payment Services Directive II (PSD2) and the General Data Protection Regulation (GDPR), which both come into play in 2018.

At first glance then, these two regulations might seem contrary in nature. But, this report argues harmony between the two is achievable with a careful balancing act.

The GDPR Opportunity in Insurance


GDPR compliance is a top priority. It’s a necessary evil that everyone must go through.

It’s certainly not all doom and gloom though – getting it right is a fantastic opportunity for a powerful, positive change for your business, your customer and the image of the insurance industry.

If managed well, GDPR can be a springboard to rethink customer data management and create trust, loyalty and stronger customer relationships to leapfrog the competition.

A customer-focused strategy is the best way to respond to GDPR. It’s an opportunity to shift customer expectations around transparency, consent and value. Who will raise the bar...?

 

Know your Customers.Solve Their Problems 

For years, UK customers have been served by a handful of large institutions. Incumbent banks still dominate most personal and business accounts. But today they face increasing competition from digitally-native customer-centric challengers. This whitepaper explores critical themes around culture, people, process and technology transformation
 

How Customer Focused Innovation Drives a new era of Banking

Today, both customers and the regulators demand that banks provide a more personal experience, one that addresses the customer’s individual needs with appropriate advice, products and services. This whitepaper explores the critical theme of customer-centricity with invaluable insight from 18 leading UK banks

 

Next Best Action
 

Data and technology allow us to bring personalisation to the mass market – but there’s a tricky balance between effective personalisation and crossing the ‘creepy line’. In this report Barclays, Shawbrook Bank, RBS, Tandem Bank, Coutts and others share their approach to personalisation

 
 

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