Customer-centric at every turn

Here you can read our latest research in partnership with TCC Global around loyalty, customer experience & ways to surprise & delight in 2018

There’s only one person who knows the future of retail and that is your customer. But what does your customer really care about?


On a mission to find out, OCC and TCC Global have teamed-up to host some of the brightest minds leading the disruption of the retail industry this October in London. Ahead of the
session, George Kiley (OCC, Retail Partner) tackles some of the key talking points on the table in this leading industry whitepaper. Get the low down on:

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How to attract more high-value customers?
How to increase the value and loyalty of a customer?
How to increase retention?
When and where does the customer journey break down?

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