Digital Transformation 2018:

Experience Matters More than Ever

Here you can watch and read our research on data and digital transformation in 2018

Video

 

Click the play button below to watch the video highlights

 

Digital Transformation 2018 
Workshop report

It’s a tough time for retailers. Cost price inflation, the National Living Wage, Apprenticeship Levy and business rates all threaten the bottom-line

While growing competition, the arrival of the GDPR and ever-demanding consumer expectations offer little reassurance for the top line. In such a squeezed environment, innovation is the key to success. In this latest whitepaper, conversation focuses on exploring the mechanics of customer interactions in the physical and digital worlds; and how they inter-operate to encourage brand loyalty and advocacy

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