March, 2017

When it comes to retail in 2017, a positive shopping experience is fundamental to attracting new customers, and engaging and retaining your loyal ones. Those retailers who offer customers a way to positively engage with their brands – seamlessly across mobile, online and the store – will set the foundation for customer loyalty and unlock the benefits that follow.
 

Here OCC & Microsoft bring you the latest talking points front of mind for UK retailers...
 

Highlights include:
 

Recognition & Personalisation

People, process & technology

Removal of non-value adding activities

Customer-first business models

Digital transformation Insight from Jack Wills, Sainsbury's & more

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Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
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