Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for

For marketing, operational and transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers

Hear from the most innovative minds in retail, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies

Fantastic setting, perfect environment to share ideas. Can I invite my team to the next one?” 
Rose Byfleet, Digital CX Manager, Debenhams.

Omni-channel on the inside: To connect with customers seamlessly across digital and physical channels, retailers need to instil a passion for outstanding customer experience across all teams and departments (ecommerce and the store). Such a customer-centric approach will boost advocacy and loyalty, while ensuring innovation is measured accurately to generate positive ROI

A three hour masterclass, designed to tackle the
BIG talking points alongside senior retail execs pioneering remarkable customer-centric business models:

The process, organisation and technical transformation from a product approach to a customer journey approach: Re-engineer your business to be customer-centric, delivering whatever, whenever and where ever the customer wants

Connect the dots to implement long term, operational strategies that put customers first at every touch point, from KPIs to remuneration

Win the hearts and minds of staff by harmonising priorities and embracing ideas from any level of the organisation

Empower colleagues with tools to deliver exceptional customer experience


Remove "non-value adding" activity: Understand effective techniques to spend what hours you have serving the customer

Retail partnerships that put customers first: Identify, build and execute effective partnerships to deliver exceptional customer experiences

Recent Attendees

Loved it. It's a real pleasure working with you." 
Karen Harris, Managing Director, Intu.

What attendees say...

Omni-Channel on the Inside:
People, Process and technology

Omni-channel on the inside: Customer first business models

Two independent sessions: February 15 & February 16

Both take place: 8AM-11AM, The Gherkin, London 


Retailer Workshop(s)


Reasons to attend

Brought to you by

I had a really great time. The discussions were very topical and the location was exquisite." 
Claire Playle, CRM Marketing, Dixons Carphone.

One Connected Community Ltd.
Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
020 88193122

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