Nov, 2016

With only a matter of weeks to go until Black Friday, and the count down to 2017 proper, OCC & Microsoft bring you the latest talking points front of mind for UK retailers... 

Highlights include:

Recognition & Personalisation

Black Friday 2016 tips & predictions

Mobile transforming the customer journey

Customer-first business models

Digital transformation Insight from Burberry, Sainsbury's & more

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