“Really enjoyable session, opening up dialogue between different retailers”

Gillian McNulty, Senior Loyalty Analyst, Walgreens Boots

Customer engagement in the digital world

   
A retail workshop

 September 20 | New York City

Why partner with OCC

Intimate conversations around critical business challenges to drive sales among key customers

Perfect environment to drive conversations and connect with the people who matter in Retail

Engage qualified Retail accounts and identify hooks for seamless commercial conversations

Bespoke industry research to reveal truths, not assumptions; helping to design better value propositions and identify growth opportunities

Authentic thought leadership to develop the strategies and retail relationships that are critical to success

Agenda

Leverage the cloud as a backbone for mobile customers with an always on, mobile shopping experience

Employ nimble, agile cloud infrastructure to transform direct-to-consumer experiences by allowing you to focus on personalization instead of tackling system performance

Leverage the power of the cloud to accommodate more customers on your e-commerce site, reduce waiting times and maximise conversion rates (including scaling-up or scaling-down technology as necessary)

Utilize agile cloud solutions to mitigate technology risks, such as dealing with redundancy in old systems and resiliency concerns

Use the cloud to transform internal processes (i.e. digitalize and optimise operations) to reduce operating costs and create a competitive edge

Supporters and attendees include

What attendees say...

“Very valuable insight” 
Heather Gibson, Brand Experience Director, AllSaints
“Perfect environment to share ideas” 
Rose Byfleet, Digital CX Manager, Debenhams

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