The original customer-first thinking podcast

Effortless, engaging insights

 "A real eye-opener" 
Claire Gillingham, Global HR Director, Vodafone

Who's afraid of the big idea?

“Who’s Afraid of the Big Idea?” features interviews and advice with some of the most recognizable names in the retail industry

The podcast takes you on a journey with world class retailers of all types (from fashion to banks, to food and holidays) to tease out habits, routines and specifics that you can use every day to tackle the big ideas that you face

We believe, all meaningful progress happens only when people share ideas and then collaborate to turn those ideas into reality. We hope the wisdom in this podcast series helps all listeners’ achieve wonderful things


All episodes available on iTunes

Featured episode

In this episode George talks with Hetal Desai, Head of Finance, UK Retail, Partners and Technology, Ocado, about the business's exceptional growth, the future of food retailing and why it's so important to put your customers first

If you're passionate about technology and driving better customer experiences, this one is for you!

Key themes

What does success look like to you?
What’s the one thing that everyone is doing that could be done better?
What technology makes a difference in your life? What frustrates you about technology?
What’s the biggest misnomer in retail?
What buzzwords frustrate you and why?
If you could be stuck in a lift with one person you could learn from, who would it be? 
Macro predictions: what bubble is about to burst?
If you could get honest answers from everyone in your company, what one question would you ask?

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