The original customer-first thinking podcast
Effortless, engaging insights
"A real eye-opener"
Claire Gillingham, Global HR Director, Vodafone
Who's afraid of the big idea?
“Who’s Afraid of the Big Idea?” features interviews and advice with some of the most recognizable names in the retail industry
The podcast takes you on a journey with world class retailers of all types (from fashion to banks, to food and holidays) to tease out habits, routines and specifics that you can use every day to tackle the big ideas that you face
We believe, all meaningful progress happens only when people share ideas and then collaborate to turn those ideas into reality. We hope the wisdom in this podcast series helps all listeners’ achieve wonderful things
All episodes available on iTunes
In this episode George talks with Hetal Desai, Head of Finance, UK Retail, Partners and Technology, Ocado, about the business's exceptional growth, the future of food retailing and why it's so important to put your customers first
If you're passionate about technology and driving better customer experiences, this one is for you!