Connections that matter, relationships that last
"Really enjoyed the intimate set-up, great to listen to peers"
David Merricks, Supply Chain Development Manager, M&S
We help you to innovate. We invite you to come together to tackle business critical customer experience challenges in a friendly and educational setting
Our in-depth research helps to identify the key talking points, and invite the most relevant senior executives to contribute
Our team helps to frame the conversation to ensure the ideas are pertinent and powerful. We provide that something extra that turns information into inspiration. In this way, we drive better audience engagement, forge stronger relationships and accelerate sales
Typical sessions are attended by 10-20 senior executives from job titles including: CIO, Head of Data, Customer insight manager, Omni-channel Director, Head of Digital
and Head of Transformation
Why take part?
Get the right people in the room
We are proud of our stellar industry reputation
As a tried, trusted and revered research group, OCC promises to debunk myths, reveal truths, ignite curiosity, inspire and offer truly thought-provoking experiences
For marketing, operational and transformation executives, there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers
Hear from the most innovative minds in retail, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies
What attendees say
"Loved it. It's a real pleasure working with you"
Karen Harris, Managing Director, Intu
Customer Loyalty Re-imagined 2019
There's only one person who knows the future of retail and that is your customer.
But what does your customer really care about?
The Data Opportunity 2018
Mass adoption of digital services is transforming the way customers interact with
retailers. Customers want to shop whenever, wherever & however they desire & now
expect an increasingly seamless experience across channels.
This workshop will help you tackle this challenge head-on. See more
GDPR preparedness and preparation
Under GDPR, privacy by design will not be an add-on, but, instead, will become the standard as retailers must incorporate data protection safeguards from the very beginning. Those retailers who plan accordingly and implement changes that align with the host of new GDPR regulation will benefit. But those who do not, will pay a heavy price financially, and suffer potentially irreversible brand damage.
For all retailers, there is now plenty to be done. Good planning from here on in will pay-off to meet the eventual major compliance impact. See more
Social shopping, June 2017
It’s time to give your customers more reasons to engage with your brand, whether they are at home, on the train or in the high street. In this session we talked about, how to create an environment both online and offline that is exciting, fun and inspiring, so customers will want to share experiences with friends, start conversations and come back more often. See more
Omni-channel on the inside, February 2017
To connect with customers seamlessly across digital and physical channels, retailers need to instill a passion for outstanding customer experience across all teams and departments (ecommerce and the store). In this session, we explored how a customer-centric approach boosts advocacy and loyalty, while ensuring innovation generates a positive ROI. See more
How to leverage the store for improved customer experiences, May 2017
Stores are where the most memorable moments happen. In this session, we focused on the evolving rationale of the bricks and mortar store in the digital world. If you look at the high street now, it’s much more about experiences. We got the lowdown on how some of the best retailers are making it more relevant, personalised and interactive to be in their store. See more