Reclaim Direct, profitable relationships with customers

Travel  and Hospitality Lunch Workshop

Get Customers to Buy Direct

May 10, The Gherkin, London | Map

Agenda

The future for travel brands - from hotels, to airlines and airports share common pain points, and opportunities in wanting to give customers a seamless experience. To achieve a seamless experience, travel brands must first better understand their customers, then analyse behaviour throughout the entire journey to engage them on their own terms across digital, mobile and physical touch points.

A breakfast masterclass, designed to tackle the BIG talking points alongside senior travel and hospitality execs pioneering remarkable customer experiences

Personalised touch points that result in revenue capture, all driven by actionable data insights
 

Bridging the gap between digital & human experience to improve customer satisfaction & loyalty – capturing preferences, and enriching customer profiles to offer more targeted & relevant communication
 

Enabling a single view of the customer, with  seamless, consistent and super customer experiences across multiple all devices

Reasons to attend

Stellar Industry Reputation, tried, trusted, revered, OCC promises to deliver the thought-provoking experience you’ve been waiting for


For senior executives with responsibility for customer experience there is no better setting to speak frankly, hear stories and break-down topics among an intimate group of 15 peers


Hear from the most innovative minds in travel, nowhere else, will you get such a wealth of enriching knowledge, from industry insiders ready and willing to share in such an intimate setting. Learn from their experiences, take their advice and apply to your own business strategies

What attendees say...

"Great opportunity to work together and build super customer experiences.” 
Graham Cook, Group Head of Digital Operations.
"Really exciting to talk about test and learn ideas."
Scott Crawford, VP, eCommerce, Expedia.
"Fun, relaxed, educational and hugely enjoyable." 
Lou Lyons, Sales Manager, Ace Hotel.
Very interesting and practical insight to takeaway." 
Adrian Hands, Head of eCommerce Sales, Europe, TripAdvisor

Recent Attendees

CX in Travel Insight

Head of Digital, Thomas Cook

VP, eCommerce, Expedia

Brought to you by

One Connected Community Ltd.
Royal Borough of Greenwich | 27 Greenwich South Street, London, SE10 8NT
Registered England & Wales. No: 9405107 | PRIVACY POLICY
020 88193122

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